Responsible to monitor vendor case processing quality for all global cases
To implement inline quality check process and effectiveness of the CAPAs for quality issues
Investigates and documents scores below quality thresholds
Partners with the operations teams, global case processing centres, and Affiliates to develop strategies for quality improvements
Documents, monitors, and trends reasons for late submissions and opening Quality Investigations for identified trends
Develops, reviews, implements, and/or validates new metrics presentations, visualizations, and reports
Responsible for resolving complex issues related to day-to-day activities independently, determining when to escalate issues to senior management, and oversight of vendor resources
Participate in audits and inspections as Subject Matter Expert (SME) for PV submissions and Quality activities, performing User Acceptance Testing (UAT) of reports, and visualizations, as necessary